PCHF's Frequently Asked Questions

1.  I am a licensed practitioner, so how do I place my first order?
First you need to either contact us by phone (800.952.2219) or by email (pchf@professionalformulas.com) and give us your name and contact information so we can set up an account for you.  We may also ask that you fax us a copy of your license or credentials so we can verify that you are a licensed healthcare professional. 

2.  How do I obtain price sheets, a catalog, or other product information?
You can request any of these items by phone or email from us.  We have numerous literature pieces and newsletters that are condition or product specific and you can find some of these on our website.  If you are new to us, we do ask for your contact information and a copy of your license before we will release any information to you.

3. What if I need to place a special, custom or contract manufacturing order?
We manufacture special homeopathic small orders for our premium-level customers at our lab in Osgood, IN.  These usually take one to two weeks to produce and are around $15.00 each for 2oz.  Custom and contract capsule orders are for larger quantities so please call or email us for a quote.  

4.  Why do you only sell to licensed practitioners or healthcare professionals?
We believe the licensed practitioner or healthcare professional is the best person qualified to make health care choices after a trained diagnosis.  Since we have over 1,000 products in our line, it allows the practitioner to better individualize a patient's treatment plan because they have the proper knowledge and experience.

5.  Why should I choose PCHF to be my supplier of natural pharmaceuticals?
PCHF has been in the natural pharmaceutical business for nearly 20 years and we believe it is vital to the natural medicine field to have the highest quality, safest and most effective natural products to use.   

6.  Where do you source your raw materials?
It is part of our mission to procure the finest raw materials available and so we source them from all over the world and continually seek the best available source.  Whenever possible we obtain organic or wild-crafted crops.  We either manufacture our products at our own facility where we have full ownership or in facilities where we have partnerships so that we have complete control in the raw material sourcing. 

7.  Do you have test kits available?
Yes, on page 34 of our catalog you will see that you can order individual groups or complete test kits.  Test kits are less expensive when purchasing the entire line at once but are also sold individually by product category.  We have found test kits to be a great way of introducing the various product lines we carry.

8.  Do you have any discounts?
Yes, we keep our products low by not artificially raising the price, but we do value doctors who order in large quantities so please call to discuss these situations.  We offer regular product case discounts (buy 11 get one free). 

9.  What are your shipping charges?
Our shipping charges are stated on the last page of our price sheets and also in our catalog.  If you order less than $100 the shipping charge is $8.75, if you order between $100-$200 the shipping charge is $6.75, and if you order over $200 there is no shipping charge.  All expedited 2nd day air or next day air charges are determined by package weight and the same goes for orders being shipped to Canada, Alaska or Hawaii.  We also have an additional  $2.75 fee charge for any drop ship requests.

*Please call us with any other questions you may have, our toll-free number is (800) 952-2219.